Refund Policy
Thank you for subscribing to the Premium service plan at CallzRecorder ("CallzRecorder"). We strive to deliver stable browser-based capture tools, and we maintain an explicit and transparent approach regarding billing operations.
Hardware Compatibility Warning: Because media capturing features rely completely on your specific hardware configuration, operating system, and browser engine, users are strongly urged to evaluate infrastructure stability on our Free Tier before upgrading to a paid plan.
1. Digital Service Nature & Consumption
Premium memberships immediately open access to cloud resources, cloud asset building, and multipart upload capabilities. Because these external systems consume infrastructure bandwidth from the moment they are used, all transaction charges are generally non-refundable once an allocation window begins.
2. Conditions for Exception Evaluation
Refund requests will be checked and evaluated on an individual case basis. You may be eligible for a partial or full refund if:
- A verified billing bug results in duplicated transaction items on the account.
- A prolonged, documented outage occurs on our serverless signaling backend that prevents Premium authorization for more than 48 consecutive hours.
3. Non-Refundable Scenarios
We cannot grant refund entries for performance issues caused by external user conditions, including:
- Local browser tab crashes, native operating system failures, or system updates that interrupt standard media streams.
- Intentional or accidental recording of video streams that exceed your monthly 1GB cloud allocation limit.
- Failure to secure proper participant consent resulting in required channel teardowns or content violations.
4. How to Request Assistance
To report a billing discrepancy or submit an inquiry for evaluation, send your account identifier details, purchase receipts, and matching network identity strings to our support inbox.